Refund, Return and Cancellation Policy

This policy applies to orders placed with Digiw Advertising & Printing in Bahrain. Because most products are made or printed to your specifications, different rules apply to customised and non-customised items.

Before production begins

You may request a cancellation before artwork or production approval. If production has not started, we will refund amounts paid, less any clearly disclosed non-recoverable artwork, sourcing or payment-processing costs already incurred. Contact us immediately and quote your order number.

Custom and personalised products

Once you approve the artwork, spelling, sizes, colours, quantities and placement, production may begin. Custom-made or personalised goods cannot be returned for a change of mind, an incorrect size selection, or an error contained in an approved proof.

Defective, damaged or incorrect orders

If an item is defective, damaged on delivery, or materially different from the approved specification, contact us within 7 calendar days of receiving it. Include the order number, a description of the issue, and clear photographs of the product, packaging and affected print area. Keep the items and packaging until we complete our review.

When a claim is accepted, we will choose an appropriate remedy based on the circumstances: correction, reprint, replacement, store credit or refund. This does not limit any rights available under applicable Bahrain consumer law.

Colour, placement and garment tolerances

Screen colours can differ from printed colours, and normal production tolerances may apply to placement, dimensions and garment batches. A reasonable variation that does not materially depart from the approved proof is not normally considered a defect.

Refund method and timing

Approved refunds are returned to the original payment method where possible. We aim to initiate an approved refund within 7 business days. Your bank or card provider may require additional time to post it. Original delivery charges are refunded only when the entire order is defective, incorrect, or otherwise required by law. Return transport will be agreed with you before goods are sent back.

How to make a request

Email info@digiwadvertising.com or contact us through our support page. Include your order number and do not return goods without receiving instructions.

Last updated: 26 July 2026